Refund policy

Return & Exchange Policy

Effective Date: 10-08-2025

At Joyce Line, every item is made and handled with care. We want you to be satisfied with your purchase, so please read our policy before placing your order.

1. No Returns, Exchanges, or Refunds

We do not offer returns, exchanges, or refunds due to the nature of our products. Please ensure you select your size and style carefully before confirming your order.

2. Size Adjustments

If your item does not fit perfectly, you may request free size adjustments.

  • Adjustment service is free of charge.

  • Delivery fees (for sending and returning the item) will be the customer’s responsibility.

3. Damaged or Incorrect Items

If you receive a product that is damaged or incorrect compared to your order, please contact us immediately.

  • We will assess the issue and arrange a replacement or repair at no extra cost.

  • You must report the issue within 24 hours of receiving your order.

4. How to Contact Us

📍 Contact Form: https://joyceline.ae/pages/contact
📧 Email: Maryam.am2@hotmail.com
📱 WhatsApp: https://wa.me/971561357472